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Will Google Be a Big Player in The Social CRM Game? Go Figure!
When it comes to getting social, Google has been moving slower than a crippled turtle!, giving all kinds of vague promises and empty statements! Could social CRM be the answer to Google’s prayers? In...
View ArticleIn the Reel: The Social Customer
What happens when commerce becomes smarter? You get the social customer who is tech-savvy, better connected and more empowered. These customers want to do business anytime and anyhow they want to,...
View ArticleSmart Social CRM In Action!Is Salesforce and Zendesk A Match Made In Heaven?
“81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.” – PEPPERS & ROGERS GROUP This statement reveals the...
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